Digital Transformation Leads

Digital and transformation leads support increased access to care for patients, through the adoption of new technology and other initiatives to improve the care offer. This enables PCN staff to work more effectively and improves the sustainability of general practice services. Digital and transformation leads can:

• Develop strategic plans to optimise the use of clinical systems and build a robust digital infrastructure for PCNs working on a range of digital transformation projects such as the use of cloud telephony, digital triage, online signposting, social media, digital wayfinding, promotion of the NHS App.
• Deliver broader transformation projects to:
  • improve access to care and support the adoption of population health management 
  • drive operational efficiency 
  • enhance staff experience.

They support the adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients.